FAQ: Answers to the most common questions

WHY DO WE NOT HAVE A PHONE NUMBER:
Because we operate automatically and only online, we do not employ office staff. All ride bookings are actually made directly with each supplier via links on our website.

WHERE DO TRANSFERS DEPART FROM AT ALICANTE AIRPORT?
You will find the check-in desks and departure point for all SHARED TRANSFERS at level -2 just below the arrivals hall, accessed by lift or escalator.

CAN I BOOK LAST MINUTE TRANSFERS? YES UP TO 48 OR 72 HOURS BEFORE FLIGHT ARRIVALS We recommend that you book well in advance whenever possible. This is due to the logistics required to arrange passenger pick-ups and ensure drivers and vehicles are where they need to be. At peak season some transfers may sell-out or cut-off sales earlier more than 72 hours.

BABY SEATS / INFANT SEATS / BOOSTER SEATS / CHILD RESTRAINTS:
Due to the large number of different systems, suppliers do not carry all types for all children/babies/infants. We recommend you bring your own baby or booster seats or child restraint system for children, babies or infants. You will be expected to fit these to the seat yourself. Some suppliers offer baby/child seats as an extra when booking (not booster seats). Certain types of transfers such as large coaches and larger minibuses cannot fit baby/infant/booster seats.

CHILDREN IN VEHICLES: THE LAW IN SPAIN (vehicles up to 9 seats)
Infants and children under 135cm tall travelling in a vehicle that has a maximum passenger capacity of up to 9 seats (8 passengers + driver), MUST, by law, travel in an infant/baby/child seat/restraining system, in a rear seat. Any failure on behalf of the passengers to comply with this law will mean the driver MUST refuse travel. It is up to the passengers NOT the driver of a taxi or transfer vehicle to provide appropriate safety seats for children on both urban and non-urban journeys. www.boe.es/diario_boe/txt.php?id=BOE-A-2015-8047

HOW DO I MEET THE DRIVER OR FIND MY COACH?
If you have booked a private transfer the driver will be waiting in the arrivals hall, with a sign with your name or the name of the company providing your transfer. Details of this will be on your confirmation voucher. Some companies may request you to go to the shuttle transfer desks below arrivals. Please check meeting instructions carefully once received as these may differ with each supplier.

WHAT HAPPENS IF I CANNOT FIND MY DRIVER?
In the unlikely event that you cannot locate your driver. Call the 24/7 emergency telephone number provided in your confirmation Email/voucher. They will resolve any problems quickly. You will also find representatives of all companies we partner with at level -2 below arrivals.

HOW LONG DOES A SHARED TRANSFER TAKE?
You may have to wait at the airport or when you are picked up as shared shuttles run to a regular schedule. You may also have to wait for other passengers on the same and other flights to collect their luggage and make their way to the transfer departure area. This is usually about 30 minutes, but may be up to one hour depending on delays of incoming aircraft and baggage collection.

Once you depart the airport the average journey time to Benidorm is 55 minutes, Albir 65 minutes and Altea 75 minutes. Depending on the type of shuttle (economy or express) and time of day there may also be several drop-off points in resort before reaching your hotel. Average time from boarding your shuttle to arriving at your hotel is 90 minutes.

Alicante Airport British Airways Arrival

HOW DO I CONFRM MY RETURN PICK_UP TIME BACK TO THE AIRPORT?
If you have booked a shared transfer the details of how to confirm your pick-up time in resort will be detailed on your voucher received by Email when you made the booking. Please read these carefully. Some companies require you to confirm online 24 hours before departure, some will send a text to your mobile phone number or Email with the place and time of pick-up. There are also always 24/7 English speaking customer service numbers. Pick-up locations for shared transfers are from pre-defined location near your hotel, you may need to walk a short distance.

IS THERE A REGULAR BENIDORM AIRPORT BUS?
Yes, non-stop Benidorm airport bus services run daily, you can buy bus a ticket online even last minute for travel today!

WHAT HAPPENS IF I NEED TO CANCEL MY TRANSFER
We act as an introducer only for agents and/or local suppliers. We do not handle any payments or have access to booking systems ourselves, therefore refund policies will depend on the conditions of each supplier. Please check their terms & conditions at the time of booking. Most suppliers do not offer refunds for transfers less than 48 hours before travel as they will have already committed to the supply of vehicles and arranged drivers.

SHUTTLE DIRECT: Cancelling your booking UP TO 48 HOURS BEFORE THE FIRST BOOKED SERVICE is simple with Shuttle Direct. Simply log in to the “My Booking” section, press cancel and they will proceed to cancel your booking in the next two working days. You will receive a confirmation email of your cancellation request and, once the cancellation has been processed, you will receive a second email confirmation. If you want to cancel your airport transfer booking less than 48 hours prior to the first booked service, please call Shuttle Direct Customer Care - the phone number will be on your original booking confirmation Email. A fee of up to 100% may apply to late cancellations.

PLEASE NOTE REFUND POLICIES MAY CHANGE, YOU SHOULD CHECK THE TERMS WITH THE SUPPLIER SHOWN ON YOUR BOOKING CONFIRMATION EMAIL FOR THEIR CURRENT POLICY & FEES.