FAQ:Answers to the most common questions

WHY DO WE NOT HAVE A PHONE NUMBER:
Because we operate automatically and only online, we do not employ office staff. All ride bookings are actually made directly with each supplier. We are always happy to answer any questions online and try to reply within 48 hours.

WHERE DO TRANSFERS DEPART FROM AT ALICANTE AIRPORT?
You will find the check-in desks and departure point for all SHARED TRANSFERS at level -2 just below the arrivals hall, accessed by lift or escalator.

CAN I BOOK LAST MINUTE TRANSFERS? YES UP TO 30 HOURS BEFORE FLIGHT ARRIVALS We recommend that you book well in advance whenever possible. You can now book Albir and Benidorm shared shuttles or private taxis up to 48 hours before your flight arrives/departs but only with BENICONNECT. Other transfer providers require a minimum of 48/72 hours notice to make an online booking. This is due to the logistics required to arrange passenger pick-ups and ensure drivers and vehicles are where they need to be. At peak season some transfers may sell-out.

I AM ARRIVING TODAY - WHAT ARE MY OPTIONS TO GET TO BENIDORM?
If you are arriving or departing today there are up to 18 daily nonstop ALSA buses between Alicante airport and the center of Benidorm (Avenida Europa Levante). You can BUY AN ALSA AIRPORT BUS TICKET even for travel today, or pay cash to the driver! We recommend pre-booking a seat online for this busy route.

BABY SEATS / INFANT SEATS / BOOSTER SEATS / CHILD RESTRAINTS:
Due to the large number of different systems, suppliers do not carry all types for all children/babies/infants. We recommend you bring your own baby or booster seats or child restraint system for children, babies or infants. You will be expected to fit these to the seat yourself. Some suppliers offer baby/child seats as an extra when booking (not booster seats). Certain types of transfers such as large coaches and larger minibuses cannot fit baby/infant/booster seats.

CHILDREN IN VEHICLES: THE LAW IN SPAIN (vehicles up to 9 seats)
Infants and children under 135cm tall travelling in a vehicle that has a maximum passenger capacity of up to 9 seats (8 passengers + driver), MUST, by law, travel in an infant/baby/child seat/restraining system, in a rear seat. Any failure on behalf of the passengers to comply with this law will mean the driver MUST refuse travel. It is up to the passengers NOT the driver of a taxi or transfer vehicle to provide appropriate safety seats for children on both urban and non-urban journeys. www.boe.es/diario_boe/txt.php?id=BOE-A-2015-8047

HOW DO I MEET THE DRIVER OR FIND MY COACH?
If you have booked a private transfer the driver will be waiting in the arrivals hall, with a sign with your name or the name of the company providing your transfer. Details of this will be on your confirmation voucher. Some companies may request you to go to the shuttle transfer desks below arrivals. Please check meeting instructions carefully once received as these may differ with each supplier.

WHAT HAPPENS IF I CANNOT FIND MY DRIVER?
In the unlikely event that you cannot locate your driver. Call the 24/7 emergency telephone number provided in your confirmation Email/voucher. They will resolve any problems quickly. You will also find representatives of all companies we partner with at level -2 below arrivals.

CAN I REQUEST EXTRA STOPS TO PICK UP KEYS OR DROP OFF FRIENDS?
Yes, this service is available as an extra, and bookable online with private transfer services with Beniconnect each extra stop costs just 10€ and you can book up to 4 stops to collect keys and/or drop off friends to different apartments or hotels (in the same resort). Due to logistics extra stops must be added at the same time of booking and cannot be requested on arrival.

HOW LONG DOES A SHARED TRANSFER TAKE?
You may have to wait at the airport or when you are picked up as shared shuttles run to a regular schedule. You may also have to wait for other passengers on the same and other flights to collect their luggage and make their way to the transfer departure area. This is usually about 30 minutes, but may be up to one hour depending on delays of incoming aircraft and baggage collection.

Once you depart the airport the average journey time to Benidorm is 55 minutes, Albir 65 minutes and Altea 75 minutes. Depending on the type of shuttle (economy or express) and time of day there may also be several drop-off points in resort before reaching your hotel. Average time from boarding your shuttle to arriving at your hotel is 90 minutes. We recommend the EXPRESS SHUTTLE.

Alicante Airport British Airways Arrival

HOW DO I CONFRM MY RETURN PICK_UP TIME BACK TO THE AIRPORT?
If you have booked a shared transfer the details of how to confirm your pick-up time in resort will be detailed on your voucher received by Email when you made the booking. Please read these carefully. Some companies require you to confirm online 24 hours before departure, some will send a text to your mobile phone number or Email with the place and time of pick-up. There are also always 24/7 English speaking customer service numbers. Pick-up locations for shared transfers are from pre-defined location near your hotel, you may need to walk a short distance.

IS THERE A REGULAR BENIDORM AIRPORT BUS?
Yes, non-stop Benidorm airport bus services run daily, you can buy bus a ticket online even last minute for travel today!

WHAT HAPPENS IF I NEED TO CANCEL MY TRANSFER
We act as an introducer only for several different UK transport agents and local suppliers here in Spain. We do not handle any payments or have access to booking systems ourselves, therefore refund policies will depend on the conditions of each supplier. Please check their terms & conditions at the time of booking. Most suppliers do not offer refunds for transfers less than 48 hours before travel as they will have already committed to the supply of vehicles and arranged drivers.

BENICONNECT: Transfer services booked directly with them can be cancelled with more than 48 hours notice refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time.

HOPPA: Cancellations must be made by you using their website or app. You may be entitled to a refund or credit note, please refer to the terms and conditions and the specific cancellation policy of the supplier booked at the time of booking. There may be a fee. If you paid a deposit you will forfeit this if you cancel. No refunds if you cancel 48 hours or less before travel.

HOLIDAY TAXIS: It is possible to login and amend or cancel your booking online. If cancelled online more than 24 hours before your outbound transfer date and time, there will be a £10.00 administration charge deducted. If cancelled online within 24 hours of the booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.

SHUTTLE DIRECT: More than 48 hours before travel you can cancel by accessing your booking on line in the "My Booking" section of their website where you can modify and cancel your booking. Refunds usually take three working days. No refund for cancellations less than 48 hours before travel.

ALICANTE PRIVATE TRANSFERS: If you cancel your booking up to one month before departure, they make a small nominal administration fee, and refund the rest of your money via PayPal. Cancellations received up to 30 days before arrival: 30 Euros / 25 GBP per booking. Cancellations received up to 15 days before arrival: 30% of booking. Cancellations received up to 72 hours before arrival: 50% of booking. Cancellations received within 72 hours of arrival: 100% of booking

OMIO (ALSA AIRPORT BUS TICKETS): Semi refundable up to 2 hours before departure . Ticket is only valid for the selected bus, if you cannot make it, cancel and rebook. Ticket can be cancelled or amended for free up to 48hrs before departure, for a 20% fee up to 24hrs before departure and a 30% fee up to 2hrs before departure. Ticket cannot be modified or canceled less than 2hrs before departure.

PLEASE NOTE REFUND POLICIES MAY CHANGE, YOU SHOULD CHECK THE TERMS WITH YOUR SUPPLIER SHOWN ON YOUR BOOKING CONFIRMATION EMAIL FOR THEIR CURRENT POLICY & FEES.

FAQ:Answers to the most common questions

Our Trusted Airport Transfer Partners